Shipping & Delivery
Ear Candle Health works with manufacturers all across the world to source the coolest products at the prices that suit you.
This results in all our orders being shipped to you from across the world – from Thailand and China to Jordan.
However we do ensure we can track our orders for your extra peace of mind.
Yet because your products are coming from so far away they often take 2-3 weeks to arrive.
So no worrying if the product doesn’t arrive the next day! Most of the time our product will arrive a lot quicker, but we want you to be aware this is out of our control!
This does mean we ship worldwide, so you can shop with us wherever you are.
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in South East Asia by ePacket or EMS and in USA by USPS.
*Please allow up 3 to 5 Business days (with the exception of weekends and holidays) to PROCESS AND SHIP your order.
SHIPPING TO OVER 185 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
CUSTOMS & DUTIES
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. The limits for duty-free packages are established by your local customs authorities. Please CHECK YOUR LOCAL CUSTOMS website for more information.
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If your tracking information states that your package was delivered and you have not received it. You must ADDRESS THIS WITH YOUR LOCAL POST OFFICE. Ear Candle Health does not hold responsibility for packages that state to be delivered.
If you have any other questions, please contact us and we will do our best to help you out.
Updated: 7th April, 2019